This Privacy Policy explains how we collect, use, disclose and protect personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how Battery Plant Victoria Pty Ltd trading as Battery Plant Victoria (“Battery Plant”, “we”, “us”, “our”) collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information we collect through our Website, enquiry forms, telephone, email, WhatsApp and other communication channels, in connection with the supply of solar, battery, air-conditioning, heating and related energy products and services.
Depending on how you interact with us, we may collect:
We generally collect personal information directly from you, including through Website forms, phone calls, email, WhatsApp, social-media enquiries and in-person site visits. We may also collect information from third parties where reasonably necessary, such as installers, accredited certificate providers, rebate administrators, finance providers, or publicly available sources, and from cookies and analytics tools such as Meta Pixel and Google Analytics.
We collect, hold, use and disclose personal information to:
We may disclose your personal information to:
We do not sell your personal information to third parties. Some of our service providers (for example, cloud-hosting, analytics or advertising platforms) may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient handles your information consistently with the Australian Privacy Principles, to the extent required by law.
By submitting an enquiry, requesting a quotation, or otherwise providing your contact details to us, you expressly consent to us contacting you by telephone, SMS, email and WhatsApp for the purposes described in this Privacy Policy, including responding to your enquiry, preparing a quotation, arranging a site assessment or installation, and assessing your eligibility for a rebate or certificate under the Victorian Energy Upgrades (VEU) program or a similar government scheme.
This consent remains valid for 12 months from the date it is given, unless you withdraw it earlier. You may withdraw your consent to being contacted at any time by using the unsubscribe function in an email, replying “STOP” to an SMS, or contacting us using the details in clause 12 below. Withdrawing your consent will not affect the lawfulness of any contact made before we received your withdrawal.
We retain records of your consent, including the date it was given, the method by which it was given, and its scope, as evidence of compliance with applicable regulatory requirements, including those under the VEU program, for as long as reasonably necessary.
As set out in clause 16 of our Terms and Conditions, the Website may also use cookies, pixels and similar technologies, including Meta Pixel and Google Analytics, to operate the Website and measure and deliver advertising.
We take reasonable technical and organisational steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure, including the use of secure systems and restricted access controls. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to us over the internet.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to comply with legal, accounting, warranty, or rebate-scheme record-keeping requirements, such as those under the VEU program, which may require us to retain certain consent and activity records for audit purposes for a set period. Where information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with applicable law.
You may request access to, or correction of, the personal information we hold about you by contacting us using the details in clause 12. We will respond within a reasonable time. We may need to verify your identity before providing access, and there may be circumstances in which we are permitted by law to refuse a request, in which case we will explain our reasons.
We do not knowingly collect personal information from individuals under the age of 18 without appropriate consent. If you believe we have inadvertently collected such information, please contact us so that we can address it.
If you have a concern about how we have handled your personal information, please contact us using the details below, including a description of the issue and the outcome you are seeking. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time by publishing a revised version on the Website. The revised policy applies from its stated effective date.